Frequently asked questions.
Quick answers about our models, drops, membership and delivery. Cannot find yours? Write to us.
What is Malaya Hobby Shop?
We are a Malaysian diecast company. We design and release our own 1:64 models, each one edition-numbered, in small scheduled drops for members of our Collectors' Club.
Are the models really limited and numbered?
Yes. Each model has an edition size set in advance, and every piece sold is assigned an edition number. Your numbers are shown in your account and on your invoice.
Who can buy from the shop?
Our models are available to members of the Collectors' Club. The vault is private and is not shown to the public. You can see how to join on the club page.
How much is membership?
Membership is a flat yearly fee, paid once with no automatic charge. The current price and what is included are on the club page, and sign-ups can be closed from time to time to keep the club exclusive.
How do drops work?
A drop is a scheduled release of one model with a fixed quantity and a per-member limit. When you add a piece to your cart it is reserved for you for 10 minutes, and once you start checkout we hold it for about 30 minutes so you can finish paying. Stock is never oversold. Read more in our process.
Where do you deliver?
We deliver across Malaysia, including East Malaysia (Sabah, Sarawak and Labuan). Shipping is charged by zone and shown before you pay. We do not ship internationally at this time.
How will I know where my order is?
When your order ships, we add the courier and tracking number to your account and email you. You can follow it from your order page.
How can I pay?
Payments are made in Malaysian ringgit on a secure, hosted checkout, by online banking (FPX) or card. We never see or store your card details.
What is your refund policy?
Our terms, privacy and refund policies are written in plain language. Please read the refund policy before you order.
How do I contact you?
Email support@malayahobbyshop.my. You can also find us on the contact page.
See what the club includes.
Benefits, pricing and how to join are all on the club page.